Terms & Conditions

Updated as of Mar 4, 2025.

General

All prices are listed in Malaysian Ringgit (MYR) and are subject to change without notice.
Prices do not include shipping fees unless stated otherwise.
Prices are valid for 7 days from the date of quotation. After this period, prices may be adjusted based on market fluctuations.
Payment methods accepted: Visa, Mastercard, FPX, and selected e-wallets (GrabPay, Boost, ShopeePay, Touch ’n Go).
Full payment must be made before an order is processed.

We offer both domestic and international shipping, charges may vary.
International delivery time varies based on customs clearance and shipping location.
Estimated delivery time for Malaysian orders: 1-7 business days, depending on stock availability and courier services.
Delivery times may be longer during peak seasons or public holidays (e.g., Chinese New Year, Hari Raya).

Orders can only be cancelled before they are processed and shipped.
Once an order has been shipped, it cannot be canceled.
Refunds (if applicable) will be processed based on the original payment method and may take up to 14 working days to reflect in your account.

We do not accept returns or refunds. However, if there are any issues with your purchase and it is still within the warranty period, you may request an exchange.
To qualify for an exchange:

Customers are responsible for all return shipping costs, except in cases where the issue originated on our end.
The product must be covered under warranty. We will check the warranty status before approving an exchange.
We will verify stock availability before proceeding with the exchange. If the item is out of stock, we will provide an alternative solution.
Items must be returned in their original packaging, in good conditionas it was when sold.
Any damage caused by improper use, installation, or external factors will not qualify for exchange.

We reserve the right to refuse exchanges if the item does not meet the above criteria.