Terms & Conditions

1) Prices are subject to change without notice.
2) All prices are listed in Malaysia Ringgit (MYR).
3) When you order online, you agree to pay the stated price for the products.
4) Shipping charges are excluded.
5) Payment:
       I. Cash Before Delivery (CBD) subject to availability.
       II. Online Transfer (Internet Banking).
       III. VISA, Mastercard & FPX.

JLL Electrical Sdn Bhd
Public Bank (PBB) 3150 55 66 22

6) Delivery:
§ Subject to stocks availabilities.
§ Upon payment cleared.
§ Please allow three (3) to five (5) working days for your order to be dispatched.
§ Please allow three (3) to ten (10) working days for your order to be dispatched during sale period.

*The weight in the system is different from the item due to packaging included.

7) Request for Cancellation
§ You can request for cancellation after completing payment and if the products have not been dispatched.
§ If your cancellation is approved, refund process will take approximately fourteen (14) working calendar days.

8) Criteria for Return/Exchange
§ You can request for return/exchange within seven (7) calendar days following delivery date.
§ Items must be in the original condition and packaging intact.
§ Return postage is at the customer’s expense.
§ But return/exchange request cannot be made in following cases:
       I. When request due to change of mind.
       II. When product is used, destroyed, or damaged.
       III. When buyer did not follow instructions included in product.

9) Warranty
§ Please contact us for warranty enquiries.

10) Any further enquiries please do not hesitate to contact us.

Shipping & Return Policy

Shipping, Self Collect & Return Information

General Info

Orders with payment received before 10:00 morning are normally shipped out same business day (Mon to Fri), else it will shipped out on next business day. Delivery is usually next working day after posting, some outskirt areas requires 2 to 3 business days for delivery. Delivery time may be longer especially during long holiday like CNY or Hari Raya.

Local Shipping (Malaysia)
1) Always refer to the Shipping Fees as stated in the shopping cart. Price vary based on the weight of product.

Shipping Partners:

Returns

JLL Electrical Sdn Bhd is committed to produce & deliver quality products to your satisfaction. But in any case of dissatisfaction with any item you have purchased, mail it back to us with the Original Packing within 7 days upon reception.

• We will honor a refund by direct bank transfer to your bank account within 7 days.
• NO REFUND for GST Tax or IPay88 Surcharge.
• All returned merchandise must be sent back in its original container/bag, in a completely unaltered state by registered mail / courier service. we DO NOT accept return for opened or used merchandise. For opened merchandise, contact us before sending back, we will consider to accept the return on case by case basis.
• JLL Electrical Sdn Bhd is NOT responsible for postage on returned items If spoils.
• We reserve the right to charge a restocking fees of 10% or RM5 (Whichever is higher) of your order if you cancel the paid order (we have already packed) or return almost everything of your purchase or the parcel is returned to us by carrier due to undelivered/unclaimed.
• In the event if the total value of items you keep is less than the free shipping threshold, we reserved the right to charge back the shipping fees that we have posted to you earlier.

Contact us before sending back return so that we're aware of it.

Address to send back merchandise:

JLL Electrical Sdn Bhd
A-G-3A, Kuchai Exchange,
43, Jalan Kuchai Maju 13,
58200 Kuala Lumpur,
Malaysia.

+603-7987 1266
+6016-223 1266 (Joe loke)
+6019-385 1266
+603-79871277

Note: Please include the following:
- A copy of Order/Invoice List in the shipment
- Latest bank account details to arrange refund or we will use the bank account details that was previously filed with us.

Returns (Pre-Order merchandise)

We do not accept return/refund for pre-order items.